Privacy Policy

Last updated: March 09, 2025

Indomarsh is committed to protecting your privacy and ensuring you have a positive experience while using our Site. This policy explains what information we collect, why we collect it, how we use it, the choices available to you, and how you can exercise those choices.

Types of information we collect

We collect several types of information for various purposes to provide and improve our Service to you.

• Information you provide directly: name, email address, postal address, phone number, payment information (handled securely by third-party payment processors), profile information, support requests, and other information you choose to provide.
• Automatically collected information: usage data such as pages visited, time spent, referral URLs, IP address, browser user agent, device identifiers, language, and other diagnostic data collected through server logs and analytics tools.
• Cookies and similar technologies: cookies, local storage, pixels, and other tracking technologies. See the Cookies & tracking section below.
• Third-party sources: information we receive from partners, advertising networks, social networks, and other third parties when you interact with their content or services.

How we use your information

We use personal information for the following legitimate business purposes:

1. To provide and maintain the Service: process orders, deliver products and services, send confirmations, and provide customer support.
2. To improve and personalize the Service: analyze usage patterns, diagnose technical issues, deliver personalized content and recommendations, and measure the effectiveness of our communications.
3. Security and fraud prevention: detect, prevent, and mitigate fraudulent, harmful, or illegal activities and enforce our Terms of Service.
4. Marketing and communications: with your consent or where permitted by law, we may send promotional emails, newsletters, and other marketing communications. You may opt out at any time using the unsubscribe link in such communications.
5. Legal and regulatory compliance: to respond to lawful requests by public authorities, comply with applicable laws, and protect our legal rights.

Cookies & tracking technologies

We and our partners use cookies and similar technologies to operate and improve our Site, enhance user experience, and serve relevant advertising. Cookies are small text files stored on your device.

Categories of cookies we use

• Essential: necessary for the Site to function (e.g., session management, security).
• Performance: collect information about how visitors use the Site to help us improve it.
• Functionality: remember choices you make (e.g., language preferences).
• Advertising/Targeting: used to deliver targeted advertising and measure ad performance.

You can usually control cookies through your browser settings and opt-out tools provided by advertising partners. Note that blocking or deleting cookies may affect the functionality of the Site.

Third-party services

We may share your information with third-party service providers who perform services on our behalf, including but not limited to:

• Payment processors (for secure payment handling),
• Cloud hosting and infrastructure providers,
• Analytics and performance monitoring providers,
• Marketing and CRM providers,
• Customer support platforms.

When we engage third parties, we require them to use personal information only to provide the services we request and to protect it in accordance with industry-standard security practices.

Security

We implement administrative, technical, and physical measures designed to protect personal information. Examples include encryption in transit (HTTPS/TLS), access controls, monitoring, and secure development practices. While we strive to protect your information, no system is completely secure; therefore, we cannot guarantee absolute security.

Data retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Retention periods depend on the type of data and the business needs (for example, transaction records for accounting and tax purposes may be retained longer).

Your rights and choices

Depending on your jurisdiction, you may have rights regarding your personal data, including:

• Access: request a copy of personal data we hold about you.
• Rectification: request correction of inaccurate or incomplete data.
• Erasure: request deletion of your personal data (subject to legal exceptions).
• Restriction: request restriction of processing under certain conditions.
• Portability: receive a copy of your personal data in a structured, commonly used format.
• Objection: object to certain types of processing, including direct marketing.

To exercise these rights, contact us using the contact details in the Contact section. We may need to verify your identity before fulfilling requests. Certain requests may be limited by applicable law.

Specific legal frameworks

European Economic Area (GDPR)

If you are located in the EEA, GDPR may provide you certain rights. We rely on lawful bases such as consent, contract performance, legitimate interests, and legal obligations to process your data. You can contact us to obtain information about the legal basis for processing and to exercise your GDPR rights.

California (CCPA/CPRA)

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA), including the right to know, delete, and opt-out of the sale of personal information. We do not sell personal information for monetary consideration in the ordinary course; if that changes we will update this policy.

Children's privacy

Our Service is not directed to children under 13 (or the minimum age in applicable jurisdictions). We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us and we will take steps to delete the information.

International transfers

Indomarsh operates globally. Personal information may be transferred to, stored, and processed in countries other than your country of residence, including countries with different data protection laws. When we transfer personal data, we use appropriate safeguards such as standard contractual clauses or other mechanisms required by applicable law.

Links to other sites

The Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before providing personal information.

Changes to this policy

We may update this Privacy Policy from time to time. When we make material changes, we will provide a prominent notice on the Site and update the "Last updated" date above. Continued use of the Site after such changes indicates acceptance of the revised policy.

Contact us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: